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Frequently Asked Questions

Frequently Asked Questions

The apartment will be thoroughly inspected, carpet cleaning/replacement as necessary, cleaning and thorough check of all apartment features.

You do not have to be home during the completion of the service request.

We have maintenance available during business hours Monday- Friday (9:30 am-5:30 pm) as well as 24-hour after hour Emergency Maintenance.

There are several ways to submit a maintenance request: Online through the Resident Portal, calling the leasing office at 972-769-2600 or sending us an email at

Unfortunately we do not offer after hour lockout services at this time. You will need to contact a local locksmith.

Yes! Any open parking is first come first served. All apartments will come with an assigned covered parking spot OR an attached garage. We also offer detached garages and storage units for an additional monthly fee.

All carports are assigned and will have a permit sticker issued.

The Pool and Spa hours are from 10am to 10pm daily

All of our apartments come with a refrigerator, stove, microwave, dishwasher, washing machine & dryer.

Yes! We allow 1 animal per home. Please contact the leasing office for additional pet qualifications

We do not offer furnished apartments. However, you can contact Cort Furniture Rental for anything you may need!

Our goal is to have your application approved and leased signed in 3 days.

There are several convenient ways to pay your monthly rent; Online through the Rent Cafe Portal by checking account or credit card or by utilizing WIPS, a walk-in payment system partner, several locations available for your convenience. You may also bring a personal check or certified funds to our front office during regular business hours. We do not offer a rent drop box.

Renters Insurance is required, contact the leasing office for further details on the requirements.

Our community is pre-wired and supports Spectrum.

There is an Early Termination clause that would be available to end the lease early. Please contact the leasing office about your specific situation for further information

The City of Plano is de-regulated and you are able to choose any electric provider that services the area. Please see available rates at The water is automatically set up and is billed monthly with your rent

All utilities are seperate from rent

We are conveniently located close to the DART rail station on Parker RD. and the nearest DART bus line is located at the corner or Ventura Dr. and Preston Rd.

We are in the Plano Independent School District

We are so glad you asked. All you'll need is GPS and our address 2600 Ventura Drive Plano, TX 75093. Once you visit, you'll want to make your new home with us! We can't wait to meet you!

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Our team is always ready to answer your questions.