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Frequently Asked Questions

Frequently Asked Questions

Rental Qualifications

The application fee is $65 for every adult over the age of 18.

Applicants must be 18 years or older.

A resident's monthly income must be 2.75 times the monthly rent.

12 months residence or rental history is required.

Guarantors (Co-Signers) – Applicants who are full-time students and do not make sufficient income under “Income Requirements”, may qualify by having the lease guaranteed by a Guarantor. All applicants residing in the apartment must be full-time students. The Guarantor must have a gross monthly income of at least 4 times the monthly rent and meet all other qualifying criteria. The Guarantor must complete and sign a Lease Guaranty Agreement. Guarantors may be held responsible for the entire rent and other costs, such as damages, for the entire lease term, even if you have roommates.

Yes, a background check will be ran.

Denial of Application - Applicant(s) may be denied occupancy for any or several of the following reasons:

  • Falsification of application information by any applicant
  • A poor credit rating, including but not limited to high or overcharged balances on accounts, multiple late payments on accounts, and multiple accounts placed in collections, is cause for denial of an application (medical bills and student loans will not be included in the parameters of our screening system)
  • An incomplete application by any applicant
  • Insufficient income (total of all applicants)
  • Criminal conviction history of violent, sexual, robbery or burglary crime committed by any applicant or occupants (including persons under 18) who plan to live in the apartment.
  • Some felony and misdemeanor convictions are an automatic denial of the entire application. Please note that this requirement does not consitute a guarantee or representation that residents and/or occupants currently residing in our community have not been convicted of a felony or deferred adjudication for a felony or some misdemeanor.
  • Previous bankruptcies must be discharged, applicant must have two (2) years current positive credit history and we will require an additional deposit equal to one month’s rent for any applicant with a discharged bankruptcy
Poor rental profile of any applicant's rental history may include:
  • Non-payment or late payment of rent
  • Lease violations
  • Eviction
  • Drug use or possession
  • Poor housekeeping
  • Balance due with rental/mortgage history
  • Reposessions
  • Poor rental history
  • Unruly or destructive behavior by applicant, applicant's occupants, or applicant's guests
  • Violence to person(s) or property by applicant, applicant’s occupants or applicant’s guests

*We do not discriminate on the basis of race, color, religion, sex, national origin, disability, sexual orientation, gender identity, status as a student, or familial status.

General Questions

The apartment will be thoroughly inspected, carpet cleaning/replacement as necessary, cleaning and thorough check of all apartment features.

You do not have to be home during the completion of the service request.

The Pool and Spa hours are from 10am to 10pm daily

All of our apartments come with a refrigerator, stove, microwave, dishwasher, washing machine & dryer.

We have maintenance available during business hours Monday- Friday (9:30 am-5:30 pm) as well as 24-hour after hour Emergency Maintenance.

There are several ways to submit a maintenance request: Online through the Resident Portal, calling the leasing office at 972-769-2600 or sending us an email at LaVenturaApartments.com

Yes! We allow 1 animal per home. Please contact the leasing office for additional pet qualifications

We do not offer furnished apartments. However, you can contact Cort Furniture Rental for anything you may need!

Unfortunately we do not offer after hour lockout services at this time. You will need to contact a local locksmith.

Yes! Any open parking is first come first served. All apartments will come with an assigned covered parking spot OR an attached garage. We also offer detached garages and storage units for an additional monthly fee.

Our goal is to have your application approved and leased signed in 3 days.

There are several convenient ways to pay your monthly rent; Online through the Rent Cafe Portal by checking account or credit card or by utilizing WIPS, a walk-in payment system partner, several locations available for your convenience. You may also bring a personal check or certified funds to our front office during regular business hours. We do not offer a rent drop box.

All carports are assigned and will have a permit sticker issued.

Renters Insurance is required, contact the leasing office for further details on the requirements.

Our community is pre-wired and supports Spectrum.

There is an Early Termination clause that would be available to end the lease early. Please contact the leasing office about your specific situation for further information

The City of Plano is de-regulated and you are able to choose any electric provider that services the area. Please see available rates at www.choosetexaspower.org. The water is automatically set up and is billed monthly with your rent

All utilities are seperate from rent

We are conveniently located close to the DART rail station on Parker RD. and the nearest DART bus line is located at the corner or Ventura Dr. and Preston Rd.

We are in the Plano Independent School District

We are so glad you asked. All you'll need is GPS and our address 2600 Ventura Drive Plano, TX 75093. Once you visit, you'll want to make your new home with us! We can't wait to meet you!

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